Privacy Policy

This Privacy Policy explains how Waseen ("we", "us", "our") collects, uses and protects your personal data when you use our website (waseen.club) or our coaching and training services. We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Waseen provides career coaching and business training to working professionals across the United Kingdom. If you have any questions about this policy or your data, you can reach us at:

• Email: info@waseen.club
• Post: Waseen, Berkeley Square House, Berkeley Square, Mayfair, London W1J 6BD
• Phone: +44 20 7946 0958

2. The information we collect

We may collect and process the following categories of personal data:

• Contact details you provide through our enquiry form — your name, email address and phone number.
• Communication records — the content of messages and emails you send us, and our replies.
• Coaching information — notes and goals shared during coaching sessions, where you are a client.
• Technical data — basic information your browser sends automatically, such as IP address and device type, used to keep the site secure and working correctly.

3. How we use your information and our lawful basis

Under UK GDPR we must have a lawful basis to process your data. We rely on the following:

• Consent — when you submit our enquiry form and tick the consent box, we contact you about your enquiry on the basis of your consent. You can withdraw consent at any time.
• Contract — where you become a client, we process your data to deliver the coaching or training you have purchased.
• Legitimate interests — to respond to enquiries, improve our services, and keep our site secure, where this is not overridden by your rights.
• Legal obligation — to comply with our accounting, tax and other legal duties.

4. Marketing communications

We will only send you marketing messages where you have agreed to receive them, in line with the Privacy and Electronic Communications Regulations (PECR). Every marketing email includes an option to unsubscribe, and you can opt out at any time by emailing info@waseen.club.

5. How we share your data

We do not sell your personal data. We may share it with trusted service providers who help us operate our business — for example, email and hosting providers — who act on our instructions and are bound to keep your data secure. We may also disclose data where required by law.

6. How long we keep your data

We keep personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry data that does not lead to a service is typically deleted within 24 months. Client records are retained for the duration of our relationship and for a reasonable period afterwards to meet legal and accounting requirements.

7. Keeping your data secure

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. While no online service can be guaranteed completely secure, we take reasonable steps to safeguard the information you share with us.

8. Your rights

Under UK GDPR you have the right to:

• Be informed about how your data is used;
• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request erasure of your data in certain circumstances;
• Restrict or object to processing;
• Request data portability;
• Withdraw consent at any time where we rely on it.

To exercise any of these rights, email info@waseen.club. We will respond within one month.

9. Cookies

Our website uses only the cookies necessary for it to function and to embed a map of our location. We do not use advertising or tracking cookies without your consent. You can control or delete cookies through your browser settings at any time.

10. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can try to resolve the matter. You also have the right to complain to the UK supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.